Services
Every Layer of IT,
Covered.
From fully managed IT to dedicated onsite engineers, we work at the layer your business needs — whether that's owning everything or extending what your team already does.
Not sure where to start?
Pick the situation that sounds most like yours.
I need IT fully managed for my business
End-to-end coverage — helpdesk, infrastructure, security — delivered by our team. You focus on the business, we run the technology.
I want to extend or supplement my existing team
Your team handles the day-to-day. We provide L3 escalation, specialist engineers, or dedicated onsite resource to fill the gaps.
I need flexible, as-needed IT support — no long contracts
A monthly bank of support hours, sized to your business. Unlimited ticket raises — the clock runs only while we work.
You're running a business without an IT department.
Three fully managed services cover this — MegaFix, GigaManaged IT and TeraSecure.
We Own the Technology. You Own the Business.
Complete outsourcing of your IT function — monitoring, support, security, and infrastructure — managed end-to-end by our certified team.
- Monthly hours — 5, 10 or 20 per month
- Unlimited ticket raises — the clock runs only while we work
- Remote & onsite visits (plan dependent)
- Unused hours carry forward to the end of the term
- M365, email & device support included
- 24×7 monitoring & proactive alerting
- Unlimited remote helpdesk; onsite visits scoped to you
- Patch management & endpoint security
- Microsoft 365 & cloud management
- Backup, recovery & monthly reporting
- 24×7 SOC monitoring & threat detection
- Endpoint, email & firewall protection
- Vulnerability scanning & remediation
- Incident response (1 hr critical SLA)
- ISO 27001, GDPR & NCA compliance support
You have an IT team — it's stretched too thin.
Three co-sourcing models cover this — you stay in control of all of them.
You're in Control. We Fill the Gaps.
Flexible models for organisations that have internal IT capability but need more depth, more capacity, or more flexibility without a long-term commitment.
- Servers & HCI (VMware, Nutanix, Hyper-V)
- Backup & DR (Veeam, Acronis)
- Network & firewall (Fortinet, Cisco)
- Microsoft 365, Azure & VDI management
- Managed Cybersecurity & SIEM
- Direct L3 escalation — no L1/L2 queue
- Monthly hour bank — 5, 10 or 20 hrs/month
- Hours redeemable for incidents or projects
- 8×5 coverage, with unused hours carrying forward
- Named account manager on the 20-hour plan
- IT strategy & technology consulting
- Infrastructure & security audits
- Compliance readiness (ISO 27001, GDPR, NCA)
- Gap assessments with a written action plan
- Ad-hoc engagements — no ongoing contract required
Standards That Don't Change
These commitments apply across our managed services; account management is included on GigaExtend, TeraSecure Total Care and the 20-hour MegaAssist plan.
Dedicated Account Manager
A named contact who knows your environment and is accountable for service quality.
Monthly Reporting
Transparent reporting on support activity, SLA performance, and infrastructure health every month.
Certified Engineers
Vendor-certified professionals across Microsoft, Fortinet, VMware, Nutanix, Veeam, and more.
Based in Muscat, Oman
Local team, local response times — no offshore handoffs for critical support work.
Not Sure Which Service Fits?
Tell us about your team and infrastructure — we'll recommend the right starting point with no obligation.