IT Support — Flex
IT Support That Flexes
With Your Business
Choose Hours or Tickets. Scale up or down monthly. A predictable monthly plan so your team always has expert IT cover — without the overhead of a full-time hire.
Pick the Model That Matches How You Work
Not every business thinks about IT support the same way. Choose a plan structure that fits your natural rhythm.
You receive a fixed block of support hours each month. Raise as many tickets as you need — the clock only runs while a technician is actively working. Unused hours partially roll over.
Each ticket covers full resolution — one issue, unlimited time. You buy a monthly bundle of tickets; unused ones partially carry forward. No watching the clock mid-support call.
Buy a Bank of Support Hours
- ✓ 10 hrs remote support
- ✓ Unlimited ticket raises
- ✓ M365 & email support
- ✓ Same-day response
- ✕ No onsite visits
- ✕ No hour rollover
- ✓ 20 hrs remote support
- ✓ Unlimited ticket raises
- ✓ M365 & email support
- ✓ Same-day response
- ✓ 1 onsite visit / month
- ✓ 3 hr rollover
- ✓ 40 hrs remote support
- ✓ Unlimited ticket raises
- ✓ M365 & email support
- ✓ Priority response
- ✓ 2 onsite visits / month
- ✓ 8 hr rollover
- ✓ 80 hrs remote support
- ✓ Unlimited ticket raises
- ✓ M365 & email support
- ✓ Priority response
- ✓ 4 onsite visits / month
- ✓ 20 hr rollover
ℹ Overage hours are billed at end of month. Rollover hours expire after 1 month.
Buy a Bundle of Support Tickets
- ✓ 5 tickets/month
- ✓ Unlimited time per ticket
- ✓ M365 & email support
- ✓ Same-day response
- ✕ No onsite visits
- ✕ No carry-forward
- ✓ 10 tickets/month
- ✓ Unlimited time per ticket
- ✓ M365 & email support
- ✓ Same-day response
- ✓ 1 onsite visit / month
- ✓ 2 tickets carry-forward
- ✓ 20 tickets/month
- ✓ Unlimited time per ticket
- ✓ M365 & email support
- ✓ Priority response
- ✓ 2 onsite visits / month
- ✓ 3 tickets carry-forward
- ✓ 30 tickets/month
- ✓ Unlimited time per ticket
- ✓ M365 & email support
- ✓ Priority response
- ✓ 4 onsite visits / month
- ✓ 5 tickets carry-forward
ℹ Extra tickets billed at end of month. Carry-forward tickets expire after 1 month.
Everything Included As Standard
No hidden extras. Whether you’re on the entry Hours plan or the largest Ticket bundle, every plan includes these foundations.
How It Works
From sign-up to resolved — four straightforward steps.
Pick Hours or Tickets based on how your team naturally thinks about IT support. Sign up directly in the Client Portal.
›Log an issue via the portal, email, or phone. Our team acknowledges same day — priority plans get moved to the front.
›A certified technician works remotely or onsite. Time is tracked transparently against your hours or ticket bundle.
›Ready to Get Started?
Sign up for any plan directly in the Client Portal. No contracts, no setup fees — just reliable IT support from day one.
Open Client Portal →Let’s Find the Right Plan Together
Our team can walk you through both models and help size the right bundle for your team’s actual workload. No obligation.
Talk to Sales →