The Decoding IT Way
Everything we manage
for you — in one place.
Your dedicated secure portal to raise support tickets, track IT projects, view monitoring reports, manage assets and access your complete billing history — 24/7 from any device.
From first conversation to
results you can see.
Whether you’re running IT day-to-day with us or delivering a specific project, here’s exactly how we work.
Onboard
We set up your portal, meet your team and document your full IT environment before anything else moves.
- Portal access configured
- Asset inventory documented
- Named account manager assigned
Stabilise
We resolve immediate issues, close security gaps and establish a clean IT health baseline.
- Critical issues resolved
- Security baseline established
- 24/7 monitoring activated
Optimise
With the basics solid, we move to proactive improvements — performance, resilience and roadmap planning.
- Proactive recommendations actioned
- 12-month IT roadmap agreed
- First formal review meeting
Run & Evolve
Continuous monitoring, helpdesk support and monthly reports — all tracked inside your client portal.
- 24/7 monitoring & alerts
- Monthly IT health reports
- Quarterly strategy reviews
Discover
We understand your goals, constraints and current state before drawing up a single line of design.
- Requirements workshop
- Current state assessment
- Stakeholder alignment
Design
We produce a detailed solution design, timeline and fixed scope — reviewed and agreed before work begins.
- Solution architecture documented
- Project plan & milestones agreed
- Proposal signed off
Build & Test
We implement, test thoroughly and train your team — tracked in your portal from first task to final sign-off.
- Phased implementation
- User acceptance testing
- Team training & handover
Hand Over
Full documentation, formal sign-off and a structured support period so nothing falls through the cracks.
- Full technical documentation
- Warranty & support period
- Option to move to managed services
Your complete IT service hub,
all in one secure portal.
Every section of the portal maps directly to the IT services Decoding IT delivers on your behalf.
Support Tickets
Raise issues, track resolution, reply to your team
Projects
Track IT projects, milestones and sign-off
Assessments
IT health checks and risk assessment reports
Monitoring Reports
Monthly system monitoring and security reports
Assets
Live health and backup status for every managed device
Invoices
View and download all invoices
Orders
Track hardware/software orders and delivery
Renewals
Stay ahead of licences and service renewals
Contracts
Review active service and support contracts
Proposals
Review and digitally accept proposals
Knowledge Hub
IT guides and how-to articles for your team
Raise tickets. Track every
issue to resolution.
Log IT issues directly from the portal and follow them all the way through to resolution — no emails, no phone tag.
- Submit new tickets in seconds with priority and description
- Real-time status updates: Open, In Progress, Awaiting Reply, Resolved
- Full conversation thread with your Decoding IT support team
- Attach screenshots and files to any ticket or reply
- Reopen a closed ticket if an issue recurs
Track every IT project
from kick-off to sign-off.
Whether it’s a network upgrade, a cloud migration or a new system rollout — your portal gives you complete visibility into every project Decoding IT is delivering for you.
- View all active, upcoming and completed IT projects in one dashboard
- Live progress tracking with milestone-by-milestone breakdown
- See what stage each project is at — Planning, In Progress, Testing, Handover
- Access project details, scope and linked deliverables
- Digitally sign off completed projects from the portal — no paperwork
- Full history of all completed projects and sign-off records
See every device we
monitor for you — live.
Full visibility into the health of your IT infrastructure. Every server, workstation and network device we manage appears here with live status and backup confirmation.
- All managed servers, desktops, laptops and network devices in one view
- Live CPU, memory and disk utilisation per asset
- Backup status from Acronis — know your data is protected daily
- Active alarms with severity levels from your monitoring system
- Full hardware spec: OS version, RAM, storage details
Proof that your IT is
working hard for you.
Monthly monitoring reports and IT assessments generated by your Decoding IT team — all stored permanently, accessible anytime.
- Monthly monitoring reports: M365, backups, security, endpoints
- IT health assessments with findings and recommendations
- Cybersecurity risk assessments with actionable priorities
- Permanent archive — access all historical reports at any time
- Detailed context on what we check and why it matters for your business
Full transparency on every
invoice and order.
Your complete billing history with Decoding IT — invoices, orders, renewals and contracts — all in one place, always accessible.
- View and download all invoices in one place
- Track hardware and software orders with delivery status
- Get notified before licences and support contracts expire
- Review service contracts and SLA agreement details
- Review and digitally sign proposals from your account team
The IT services behind
your portal.
Your Client Portal gives you visibility into every service we deliver. Here’s what Decoding IT manages on your behalf — from infrastructure to security to cloud.
Microsoft 365 Management
Full lifecycle management of your M365 environment — users, licences, security policies, email and Teams configuration.
Managed Security (SOC)
24/7 threat monitoring with Wazuh SIEM. Endpoint detection, incident response and monthly security posture reports.
Backup & Disaster Recovery
Automated daily backups of servers, workstations and cloud data. Fast recovery when it matters most, fully monitored.
Network & Infrastructure
Management and monitoring of your switches, firewalls, Wi-Fi and servers — proactive alerts before issues affect your business.
IT Solutions Delivery
End-to-end delivery of IT projects — from requirements and design through to installation, configuration and formal sign-off.
Helpdesk & On-Site Support
Responsive helpdesk support for your team’s day-to-day IT issues, with on-site engineers available when remote support isn’t enough.
Total visibility into your IT.
Zero guesswork.
As your Managed Service Provider, you should always be able to see exactly what we’re doing for you. The Client Portal makes that a reality.
Full Transparency
See exactly what Decoding IT is delivering for you — tickets, projects, assets, reports — all in real time, nothing hidden.
Faster Support
Raise and track issues without calling or emailing. Get updates the moment your ticket status changes.
Enterprise Security
Multi-factor authentication and role-based access controls. Only your authorised team members can log in.
Any Device, Anywhere
Works perfectly on desktop, tablet and mobile. Access your portal from the office, home or on the go.
Ready to take control of your IT?
Your Client Portal is already set up and waiting for you. Log in now to see your tickets, projects, assets and reports — or contact your account manager to get access set up today.
Access Your Portal →Let us manage your IT
so you can focus on
your business.
Talk to our team about a tailored Managed IT Services package. We’ll handle your infrastructure, security, support and cloud — you get the portal from day one.
Talk to Our Team →